Samsung Issue
Samsung made a change to the Galaxy Store which made the watch app unable to download at its old location - you can get the new version at this link:
Samsung made a change to the Galaxy Store in late September 2019 which made the watch app unable to download at its old location. This affects all apps whose package name (install location) is the same on phone and watch version. Many apps were affected, e.g. WatchMaker, Pujie Black.
Consequently we were advised by Samsung to move the watch app. Please contact us or Samsung if you need the original order refunded.
As a gesture to our valued Samsung users, the new version of the companion app now includes 20 fully themeable designer watches.
You can still download the app from its original location but only if you uninstall phone version first or install directly from Galaxy Store on watch.